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Optimizing Patient Experience - Breakfast

Thursday, April 12 | 7:00 AM - 8:00 AM | Room: Topaz

AMA PRA Category 1 CME Credits: 1.00 MAX | CE Contact Hours: 1.00 MAX

ACCME Accreditation Statement / AMA PRA Credit Designation Statement

Presenter Disclosures

Participants This activity is designed for clinicians who are interested in maximizing patient satisfaction and retention.

Background Requirements There are no specific prerequisites for attending this activity.

Educational Needs/Expected Learning Objectives Physicians will learn how and when to incorporate standardized communication checklists into the front desk repertoire. Physicians will also learn simple methods to retain patients in their practice.

Director(s) Ashish C. Bhatia, MD, FAAD

Faculty Jeffrey S. Dover, MD, FRCPC; Girish S. Munavalli, MD, MHS, FACMS; Kelly J. Stankiewicz, MD, FAAD

7:00 AM - 7:05 AM Introduction and Pre-Test - Ashish C. Bhatia
7:06 AM - 7:17 AM  Improving the Patient Experience at Their First Visit - Kelly J. Stankiewicz
7:18 AM - 7:29 AM  Tips for Retaining Patients in Your Practice - Girish S. Munavalli
7:30 AM - 7:34 AM  Q&A
7:35 AM - 7:46 AM  Attracting Patients and Keeping Them - Jeffrey S. Dover
7:47 AM - 7:52 AM  Tips for Maximizing Your Laser Practice - Ashish C. Bhatia
7:53 AM - 8:00 AM  Q&A, Conclusion and Post-Test - Ashish C. Bhatia
Schedule and rooms subject to change without notice
For full abstract author information, please refer to our mobile app.


The American Society for Laser Medicine and Surgery is the world’s largest scientific organization dedicated to promoting research, education and high standards of clinical care in the field of medical laser applications. It provides a forum for the exchange of scientific information and participation in communicating the latest developments in laser medicine and surgery to clinicians, research investigators, government and regulatory agencies, and the public.

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