Optimizing Patient Experience - Breakfast
Thursday, April 12 | 7:00 AM - 8:00 AM | Room: Topaz
Participants This activity is designed for clinicians who are interested in maximizing patient satisfaction and retention.
Background Requirements There are no specific prerequisites for attending this activity.
Educational Needs/Expected Learning Objectives Physicians will learn how and when to incorporate standardized communication checklists into the front desk repertoire. Physicians will also learn simple methods to retain patients in their practice.
Director(s) Ashish C. Bhatia, MD, FAAD
Faculty Jeffrey S. Dover, MD, FRCPC; Girish S. Munavalli, MD, MHS, FACMS; Kelly J. Stankiewicz, MD, FAAD
|7:00 AM - 7:05 AM
||Introduction and Pre-Test - Ashish C. Bhatia
|7:06 AM - 7:17 AM
||Improving the Patient Experience at Their First Visit - Kelly J. Stankiewicz
|7:18 AM - 7:29 AM
||Tips for Retaining Patients in Your Practice - Girish S. Munavalli
|7:30 AM - 7:34 AM
|7:35 AM - 7:46 AM
||Attracting Patients and Keeping Them - Jeffrey S. Dover
|7:47 AM - 7:52 AM
||Tips for Maximizing Your Laser Practice - Ashish C. Bhatia
|7:53 AM - 8:00 AM
||Q&A, Conclusion and Post-Test - Ashish C. Bhatia
Schedule and rooms subject to change without notice
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