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Attendee FAQ's  

Regarding Cancellation of the Annual Conference

President's Message Regarding Cancellation of the Annual Conference

Note: If you are serving in a special role in the conference, such as speaker, award recipient, exhibitor or sponsor, you will receive a separate communication from your ASLMS contact with cancellation details.

Registration Refunds 

All ASLMS Annual Conference registration fees will be fully refunded. You do not need to take action.  We are assessing our own situation in light of the many commitments that we have to work through.  We’ll keep everyone informed as we have more information.

  • The refund will be issued using the same method in which the fees were paid, except for wire transfers. We will contact you in that instance.
  • There will be no cancellation fees.
  • Confirmation of the cancellation will be sent to the email you used to register.
    The email will come from: Auto-Receipt <

We appreciate your patience as we work through processing and issuing the refunds. 


Canceling Your Hotel Room

If you booked within the ASLMS room block, there is no action you need to take to cancel your hotel room. The ASLMS will cancel all room-block reservations made at the Hyatt and Sheraton hotels. You do not need to call the hotel if you registered under the ASLMS room block.    

If you did not book within the ASLMS room block, you need to contact the hotel directly to cancel your reservation and that is subject to the cancellation policy provided when you confirmed the reservation.  

Hyatt Regency Phoenix 1 (877) 803-7534  

Sheraton Phoenix Downtown 1 (866) 837-4213   

If you booked your own hotel reservation at a place other than the Hyatt or Sheraton, you will need to contact the hotel directly for cancellation.   

The ASLMS is not responsible for fees incurred from bookings made outside the ASLMS room block.


Canceling Your Flight

ASLMS will not refund individual attendee travel costs. If you purchased travel insurance, please contact your provider for information and next steps. Many airlines are currently waiving cancellation or rebooking fees. Please contact your airline for its current policy. We apologize for any inconvenience this may cause.


Future Updates 

The ASLMS will continue to keep you updated as further details are available related to the cancellation of the 2020 Annual Conference. If you have an immediate concern, please contact ASLMS via phone or email.  

Phone: 715-845-9283   
Toll Free: 877-258-6028 


Attendee Inquiries:  
Speaker / Award Recipient Inquiries: 
Exhibitor / Sponsor Inquiries: 

Thank you for your patience and understanding as we work through confirming the important details you need to know as a result of the Annual Conference being cancelled.